Privacy Policy

At NOOR PRIME LLC, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect certain information.

Personal Information

Depending on how you use our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Account information
  • Customer service communications
  • Information you provide through contact forms

We only request information that is reasonably necessary to provide our products and services.

Device and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Pages visited
  • Referring website
  • Date and time of website visits
  • Website interaction information

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping and delivering products
  • Providing order confirmations and updates
  • Providing customer support
  • Responding to inquiries
  • Managing customer accounts
  • Processing returns, refunds, and exchanges
  • Improving our website and services
  • Personalizing your shopping experience
  • Preventing fraud and unauthorized transactions
  • Maintaining website security
  • Sending promotional communications where permitted
  • Complying with legal and regulatory obligations

We do not use your information for purposes unrelated to the services we provide unless permitted or required by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store complete credit or debit card numbers on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

When you make a purchase, certain transaction information may be shared with the payment provider to complete the transaction and prevent fraud.

4. Shopify

Our online store is powered by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products, process orders, manage our store, and provide certain website services.

Shopify may collect and process information in accordance with its own privacy practices.

5. Third-Party Service Providers

We may work with third-party service providers to operate our business.

These providers may include:

  • Payment processors
  • Shipping and delivery companies
  • Order fulfillment providers
  • Product suppliers
  • Analytics providers
  • Advertising platforms
  • Email service providers
  • Website hosting and technology providers
  • Customer support services

These companies may receive only the information reasonably necessary to perform services on our behalf.

6. Third-Party Suppliers and Dropshipping

Some products sold through our store may be fulfilled by third-party suppliers or fulfillment partners.

To process and deliver your order, we may need to share certain information such as:

  • Customer name
  • Shipping address
  • Contact information
  • Order details
  • Product information

This information may be provided to a supplier or fulfillment partner located in another country.

We require third-party service providers to use customer information only for legitimate business purposes related to fulfilling orders and providing services.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device that can help websites remember information about your visit.

We may use cookies to:

  • Keep items in your shopping cart
  • Remember preferences
  • Maintain website functionality
  • Understand how visitors use our website
  • Analyze website performance
  • Improve our services
  • Provide relevant advertising where permitted
  • Help prevent fraud and security threats

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

8. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, time spent on pages, device information, approximate location, and other usage information.

This information helps us understand website performance and improve the customer experience.

9. Marketing Communications

If you provide your contact information and consent where required, we may send you marketing communications such as:

  • Promotional offers
  • New product announcements
  • Discounts
  • Special events
  • Store updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional messages, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

10. Sharing Your Information

We may disclose personal information when reasonably necessary to:

  • Process and fulfill orders
  • Process payments
  • Deliver products
  • Provide customer support
  • Operate our website
  • Provide analytics and marketing services
  • Prevent fraud
  • Protect our legal rights
  • Comply with legal obligations
  • Respond to lawful requests from authorities

We do not sell your personal information as a standalone product.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer periods when necessary to:

  • Complete transactions
  • Maintain business and financial records
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Comply with legal obligations

When information is no longer required, we may securely delete or anonymize it.

12. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

Therefore, we cannot guarantee absolute security of information transmitted to or stored by our website.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Opt out of certain marketing communications

These rights may be subject to legal limitations and exceptions.

To exercise an applicable privacy right, please contact us using the information provided below.

14. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services without parental or guardian involvement.

We do not knowingly request or collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. International Data Transfers

Because we may use Shopify, payment processors, suppliers, fulfillment partners, shipping companies, and other service providers located in different countries, your personal information may be transferred to or processed in countries outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

16. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

17. Fraud Prevention and Security

We may use personal information and technical information to identify, investigate, and prevent:

  • Fraudulent transactions
  • Unauthorized account activity
  • Abuse of our website
  • Security incidents
  • Other activities that may harm our business or customers

Information may be shared with appropriate service providers or authorities where legally permitted or required.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us through the contact information provided on our website.

NOOR PRIME LLC

Website: NOOR PRIME LLC online store

Email: Please use the customer support email address published on our website.

When contacting us regarding a privacy request, please provide enough information for us to identify and respond to your request.

20. Applicable Privacy Laws

This Privacy Policy is intended to provide general information about our privacy practices.

Depending on where you live, additional privacy rights or requirements may apply, including requirements relating to consent, access, deletion, marketing communications, cookies, and international data transfers.

Nothing in this Privacy Policy is intended to remove or restrict any privacy rights that cannot legally be excluded under applicable law.