Refunds & Returns
Thank you for shopping with us. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please contact us so we can review your request and help find an appropriate solution.
1. Return Period
You may request a return within 30 days of receiving your order, subject to the conditions described below.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- Unworn, where applicable
- In the original packaging, where reasonably possible
- Free from damage caused after delivery
- Accompanied by your order number and proof of purchase
Some products may have different return requirements or may not be eligible for return.
2. Damaged, Defective, or Incorrect Items
Please contact us as soon as possible if:
- Your item arrives damaged.
- You receive a defective product.
- You receive the wrong product.
- Parts or accessories are missing.
- Your order arrives significantly different from the product description.
For these situations, please provide your order number and clear photos or video showing the problem.
After reviewing the information, we may offer a replacement, partial refund, full refund, or another appropriate resolution.
3. Change of Mind
If you simply change your mind about a purchase, you may request a return within the applicable return period.
The product must be in acceptable resalable condition. Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.
4. Products That Cannot Be Returned
For health, safety, hygiene, customization, or other legitimate reasons, certain products may not be eligible for return.
Examples may include:
- Personal hygiene products
- Beauty or cosmetic products that have been opened
- Underwear or other intimate products
- Customized or personalized products
- Digital products
- Products specifically identified as non-returnable
- Items damaged through misuse or improper handling
Where applicable law provides mandatory return or cancellation rights, those rights will continue to apply.
5. Return Authorization
Do not send an item back without contacting us first.
To request a return, contact our customer support team with:
- Order number
- Customer name
- Product name
- Reason for the return
- Photos or video, where relevant
If your return is approved, we will provide the appropriate return instructions and return address.
Because some orders may be fulfilled internationally through third-party suppliers, the return address may differ depending on the product and fulfillment location.
6. Return Shipping
The responsibility for return shipping depends on the reason for the return.
If the item is defective, damaged during delivery, incorrect, or otherwise our responsibility, we will review the situation and determine the appropriate resolution, which may include reimbursement of reasonable return shipping costs.
For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs unless applicable law requires otherwise.
7. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Approved refunds are generally issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional business days for the refund to appear in your account.
If a refund has been approved but you have not received it within a reasonable period, please contact us.
8. Partial Refunds
In certain circumstances, we may provide a partial refund instead of requiring a return.
This may apply when:
- An item has a minor cosmetic issue.
- Packaging is damaged but the product remains usable.
- A minor component is missing and can be reasonably replaced.
- Another issue is identified that does not justify a full return.
Any partial refund will be discussed with the customer before it is processed.
9. Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Because orders may be processed quickly by our fulfillment partners, we cannot guarantee that a cancellation will be possible after an order has entered processing or shipping.
If an order has already shipped, you may need to follow our return procedure instead.
10. Lost or Delayed Orders
Shipping times may vary depending on the destination, shipping method, carrier, customs processing, and fulfillment location.
If your order appears to be delayed or lost, contact us with your order number. We will review the tracking information and determine the appropriate next step.
International shipments may also be subject to customs procedures or delays outside our direct control.
11. AliExpress / Third-Party Fulfillment
Some products sold through our store may be fulfilled by third-party suppliers, including suppliers located outside your country.
Although the fulfillment process may involve a third-party supplier, your purchase is made through our Shopify store and our customer service team remains your point of contact.
Customers should not contact an AliExpress supplier directly regarding an order placed through our store unless specifically instructed by us.
12. Exchanges
We may offer an exchange when appropriate and when replacement inventory is available.
If an exchange is not available, we may offer a replacement product, store credit, partial refund, or refund according to the circumstances and applicable law.
13. International Customers
Customers outside our primary market may be responsible for applicable customs duties, taxes, import charges, or other fees unless otherwise stated at checkout.
Return procedures and consumer rights may vary depending on your country or region.
Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable consumer-protection laws.
14. Consumer Rights
This policy does not limit any mandatory rights you may have under the consumer-protection laws applicable to your location.
Where local law provides a right to cancel, withdraw, return, repair, replace, or obtain a refund, those rights will apply as required by law.
15. How to Request a Return or Refund
Please contact us before sending anything back.
Include:
Order Number:
Name:
Email Address:
Product:
Reason for Return/Refund:
Photos or Video: If applicable
Our support team will review your request and provide further instructions.
16. Contact Us
If you have any questions regarding refunds, returns, exchanges, damaged products, or your order, please contact our customer support team through the contact information provided on our website.
We are committed to handling every eligible return and refund request fairly and as efficiently as possible.