Shipping & Delivery Policy
Thank you for shopping with us. We work with trusted third-party suppliers and fulfillment partners to provide products to customers in different countries.
Please review the information below before placing your order.
1. Order Processing
Orders are normally processed within 1–5 business days after payment has been successfully received.
During busy periods, holidays, promotional events, or periods of high order volume, processing may take longer.
Once your order has been shipped, you will receive shipping and tracking information when available.
2. Delivery Times
Delivery times vary depending on the destination, product, supplier, shipping method, carrier, customs processing, and other factors.
Typical estimated delivery times are:
| Shipping Destination | Estimated Delivery |
|---|---|
| United States | 7–20 business days |
| United Kingdom | 7–20 business days |
| Canada | 10–25 business days |
| Australia | 10–25 business days |
| Europe | 7–25 business days |
| Middle East | 10–25 business days |
| Asia | 7–25 business days |
| Other International Destinations | 10–35 business days |
Please note: These are estimates, not guaranteed delivery dates.
Some products may have different shipping times. The delivery estimate shown at checkout or on the product page should be considered the most relevant estimate for that particular order.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Some products may qualify for free shipping depending on the destination, promotional offer, or shipping method.
Shipping charges may vary based on:
- Destination country
- Product size and weight
- Shipping method
- Supplier fulfillment location
- Carrier
- Current shipping conditions
4. International Shipping
We may ship products internationally through third-party fulfillment partners.
Because products can be shipped from different fulfillment locations, an order containing multiple products may arrive in separate packages and at different times.
This does not necessarily mean that an item is missing from your order.
5. Tracking Your Order
When tracking information is available, we will provide the tracking number through your order confirmation, shipping notification, or other available communication method.
Tracking information may take several days to become active after the shipping label has been created.
You can use the tracking information to monitor your package while it is in transit.
6. Shipping Delays
Delivery dates are estimates and may be affected by circumstances outside our direct control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete delivery information
- International shipping restrictions
- Other unexpected logistical issues
We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee a specific delivery date.
7. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, customers are responsible for any applicable customs duties, taxes, import charges, or similar fees.
Customs policies differ from country to country, and we recommend checking your local customs authority if you are unsure about potential charges.
8. Incorrect Shipping Address
Please carefully check your shipping address before completing your order.
If you provide an incorrect or incomplete address, contact us as soon as possible.
If the order has not yet been shipped, we will try to update the address where possible.
Once an order has shipped, we may not be able to change the delivery address.
Additional shipping charges may apply if a package needs to be reshipped because of an incorrect or incomplete address provided by the customer.
9. Failed Delivery
If a carrier is unable to deliver your package because of an incorrect address, failure to collect the package, refusal of delivery, or another customer-related issue, the package may be returned to the sender or fulfillment partner.
If reshipping is available, the customer may be responsible for additional shipping costs.
10. Lost Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with:
- Household members
- Neighbors
- Your building reception or mailroom
- The local delivery carrier
If you still cannot locate your package, contact us with your order number and tracking information so that we can review the situation.
11. Damaged Packages
If your package arrives visibly damaged, please take photographs of the package and the product before disposing of the packaging.
Contact us as soon as possible with:
- Your order number
- Photos of the damaged package
- Photos of the damaged product
- A description of the issue
We will review your request and determine the appropriate solution in accordance with our Refunds & Returns Policy.
12. Products Fulfilled by Third-Party Suppliers
Some products purchased through our Shopify store may be fulfilled by third-party suppliers, including international suppliers such as AliExpress-based suppliers.
The shipping origin may therefore differ from our business location.
In some cases, product packaging, shipping labels, or customs documentation may reference a third-party fulfillment location or supplier.
Regardless of the fulfillment location, our customer support team remains available to assist with orders placed through our store.
13. Multiple Products in One Order
If you purchase multiple products, they may be shipped separately.
This can happen because different products may be fulfilled by different suppliers or warehouses.
You may therefore receive multiple tracking numbers and separate packages for the same order.
14. Delivery Estimates
Estimated delivery times begin after the order has been processed and shipped.
The following factors can affect the final delivery date:
Order Processing + Transit Time + Customs/Carrier Processing = Total Delivery Time
For this reason, delivery estimates should not be considered guaranteed delivery dates.
15. Contact Us
If you have questions about your shipment, tracking number, delivery status, or shipping address, please contact our customer support team.
When contacting us about an order, please include your order number so that we can assist you more quickly.
We are happy to help and will make reasonable efforts to resolve shipping-related issues.
16. Important Notice
By placing an order through our website, you acknowledge that delivery times may vary depending on the destination, shipping method, fulfillment location, carrier, customs procedures, and circumstances outside our control.
Nothing in this Shipping & Delivery Policy limits any consumer rights that cannot legally be excluded under applicable law.